COMPLAINING AND GIVING INSTRUCTION

Complaining

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.

Making a complaint:

      I do wish you could….

      Excuse me, I’m afraid…

      I wish you wouldn’t mind…

      Would you mind (doing)….?

      Well, it is good for you to….

      (Honestly!) I’m fed up with …

      I wonder if you could help me…..

      I’m sorry to have to say this, but….

      Look, I’m sorry to trouble you, but….

      (Well,) this is the most unsatisfactory.

      Wouldn’t it be a good idea to/ not to….

      I’ve got a bit of a problem here, you see……

      Excuse me, there appears to be something wrong…

      Excuse me, there seems to be something wrong with…

Responding a complaint :

If someone give a complaint, you Have To say  :

•       Oh, I’m sorry about that.

•       I can’t tell you how sorry I am

•       I wish it never happened

•       Oh dear, I’m really sorry

•       I’m so sorry, I didn’t realize

•       I just don’t know what to say

•       I'm so sorry, but this will never occur / happen again.

•       I'm sorry, we promise never to do the same mistake again.

•       I'm really sorry; we'll do our utmost/best not to do the same mistake again.

Don’t say :

•       Sorry there is nothing we can do about it.

•       I'm afraid, there isn't much we can do about it.

•       We are sorry but the food is just alright.

How to handle a complaint :

Delaying a complaint

•       I suggest you leave it with us and we’ll see what can be done.

•       I suggest you leave it with us and we’ll see what we can do.

•       I’m afraid the manager/boss isn’t in at the moment. Could you call later?

•       I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.

Rejecting a Complaint

·         Well, I’m afraid there is nothing we can do about it actually.

·         Well, I’m afraid there isn’t much we can do about it.

Sorry there is nothing we can do about it.

I'm afraid, there isn't much we can do about it.

We are sorry but the food is just alright.

 

GIVING INSTRUCTION

        Giving instruction is an expression that is used in order that order that other person does what we instruct or request, or giving imperative to other people for to do or not to do something, Giving instruction sometimes called comperative/prohibition. The tense used in giving instruction is simple present.

Giving instruction are:

1.  Command       

•      Verb (+ O).
 e.g:Watch out, come here, etc.

•      Please + V (+ O).

       e.g:Please clean your room.

•      V (+ O) + Please.

       e.g:Wash this towel, please.

2.  Prohibition

•      Don’t + V (+ O).
e.g:Don’t close it!

•      Don’t + V (+ O) + Please.
e.g:Don’t be noise,please.

•      Would you mind not + V-ing (+ O).
e.g:Would you mind not reading my book.

   Kinds of giving instruction:

        Verb 1, e.g:

§ Wash your hand.

§ Sit down.

        Be + adjective, e.g:

§ Be your self.

 
        § Be a good student.

        § Be happy.    

 

        Infinitive without to

       § Close the door                               

       § Open the window                            

       § Turn off the computer

       § Move the chair

        Don’t + V-infinitive, e.g:

§ Don’t armb!

§ Don’t disturb!

§ Don’t touch!

       § Don’t kill him.

       § Don’t cry.

        No + V-ing, e.g:

§ No smooking!

§ No swimming!

       § No parking !

       § No catching !

       § No diving !

  Responding of instruction :

  Possitive response

•       Yes, Sir.

•       Yes, Mom

•       Sure

Ok

   Negative response

•       No, we won’t

•       No, i’m busy now

•       No, i’m dizy now